Practice Manager

Overview

In this role you will lead the day-to-day running and development of the practice, ensuring financial, people and operational systems work in harmony with GP partners. You will translate priorities into practical plans, drive NHS contractual and quality targets, and support a positive, well-organised team. The position offers hands-on leadership with scope to develop services and improve patient care within a collaborative network. A meaningful opportunity to shape a local practice and its impact on the community.

Responsibilities

• Translate partners' priorities into a development plan with clear responsibilities and timelines
• Lead nonclinical staff and coordinate workforce administration
• Manage budgets, cash flow, payroll, pensions and financial reporting
• Oversee NHS contractual and quality targets, data quality and service improvements
• Improve appointment access and administrative processes
• Oversee governance, compliance, premises, IT and business continuity
• Coordinate with Primary Care Network, commissioners and advisers on service development
• Coordinate incident reporting, complaints handling, safeguarding and information governance
• Oversee supplier management, contracts and procurement
• Lead recruitment, induction, appraisals, training and performance management
• Monitor performance, risks and contract compliance with clinical leads
• Support GP training placements and learner administration
• Maintain patient information online and communicate with stakeholders

Key requirements

• Management experience in a complex service organisation with daily operations leadership
• Financial management including budgets, forecasting, accounting and payroll oversight
• Experience in recruitment, appraisals, absence management and performance handling
• Ability to plan, monitor targets and use data to improve services
• Strong communication and stakeholder management skills
• Knowledge of confidentiality, data protection, governance and professional boundaries
• Ability to prioritise, work under pressure and lead change
• Experience with NHS funding, QA targets, and Primary Care Network experience (desirable)

• strong communication
• leadership
• problem solving
• financial reporting and budgeting
• payroll processing and pension administration
• NHS funding and QA framework understanding

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