Vendor Governance & Risk Management Officer

Overview

In this role you will provide operational, governance and risk management support for a global portfolio of technology vendors and managed service providers. You will work with cross-functional teams to ensure compliance, oversight and performance reporting, maintaining auditable documentation and clear ownership. You will coordinate governance forums and drive improvements in controls, data quality and efficiency. This is a chance to shape how vendor relationships align with business objectives and regulatory expectations.

Pay / Benefits

• flexible work-life support
• paid volunteer days
• inclusive development opportunities
• vibrant employee networks
• onsite 4 days a week in London (hybrid)
• global exposure to governance across a large portfolio

Responsibilities

• Support day-to-day governance and oversight of technology vendors, MSPs, and outsourcing arrangements
• Monitor vendor performance against contracts, SLAs, KPIs, and improvement plans
• Coordinate governance forums, operational reviews, service reviews, and performance discussions
• Maintain vendor governance artifacts, inventories, repositories and reporting records
• Track issues, risks, actions, escalations and remediation through closure
• Coordinate risk management activities including risk assessments, due diligence, SOC reviews, information security assessments, and ongoing monitoring
• Assist with audit, regulatory, and risk review activities by gathering evidence and governance documentation
• Escalate material risks, control gaps, performance concerns, and compliance issues as appropriate
• Support governance of contracts, SOWs, amendments and change requests
• Monitor contractual obligations and governance requirements
• Assist with vendor renewals, onboarding, transitions and offboarding
• Support financial governance including spend tracking, invoicing oversight, and vendor performance reporting
• Ensure SLA reporting aligns with contractual commitments and service excellence objectives
• Produce governance dashboards, scorecards, MI reports and risk metrics
• Maintain accuracy of inventories, risk registers, action logs and governance reporting
• Identify opportunities to improve governance processes, automation, controls and workflows
• Support ICA recertification milestones, tracking actions, approvals and documentation updates
• Coordinate stakeholder communications and ensure review cycles are completed on time
• Maintain audit-ready records and executed agreement registers
• Support management reporting, status updates and escalation of overdue actions

Key requirements

• Bachelor's degree in Technology, Information Systems, Business, Finance, Risk Management, or a related discipline
• 3–5 years of experience in Vendor Governance, Third Party Risk Management, Outsourcing Management, Vendor Management, IT Governance, Operational Risk, Procurement Governance or related governance function
• Experience supporting vendor governance programs, risk assessments, compliance reviews or outsourcing management activities
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and SharePoint
• Ability to work with governance processes, reporting frameworks, controls and audit requirements

• Strong attention to detail
• Documentation discipline
• Ability to manage multiple priorities
• Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• SharePoint
• Experience with third-party risk management platforms and vendor management systems (preferred)

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