Quality and Contracts Manager

Overview

In this role, you lead a team responsible for the quality, performance and contractual compliance of commissioned care and support services within the health and social care system. You will manage complex provider relationships, drive service improvement and ensure value for money while overseeing market development. Collaborating with providers, regulators and partners, you help shape a sustainable, high-performing local care market. You will balance supportive partnership with appropriate challenge to deliver measurable outcomes for residents.

Pay / Benefits

• flexible and agile working arrangements
• Employee Assistance Programme
• Mental Health First Aiders and mindfulness workshops
• pension scheme with employer contributions
• discounts on Cafés, restaurants, shops
• gym membership and travel discounts

Responsibilities

• Lead provider contract management to ensure obligations, quality standards and performance expectations are met
• Manage complex provider performance, risk, and contractual issues with escalation as needed
• Lead difficult conversations with providers and stakeholders to address quality, performance, compliance or value for money concerns
• Direct a team of Quality Officers, prioritising work and risk management
• Oversee contract management, quality monitoring and performance improvement across commissioned providers
• Lead or support provider reviews, quality investigations and improvement programmes
• Analyze performance and market data to identify risks, trends and opportunities
• Build partnerships with providers, health colleagues, regulators and other stakeholders
• Contribute to market development, commissioning initiatives and commercial improvements
• Provide deputy coverage for senior leadership when required

Key requirements

• Significant experience in commissioning, contract management, quality assurance or related health and social care setting
• Experience leading teams and staff development
• Strong knowledge of health and social care services, quality standards and relevant legislation
• Experience monitoring provider performance, managing risk and driving service improvement
• Experience managing complex provider relationships and challenging conversations
• Strong analytical skills to interpret performance, quality and financial information
• Proven ability to make balanced, scrutiny-ready decisions
• Excellent communication, influencing and stakeholder management
• Degree-level education or equivalent experience, with a relevant professional qualification desirable
• Good ICT skills including Microsoft Office and performance monitoring systems
• Commitment to high-quality, value-for-money services for vulnerable residents

• leadership
• communication
• stakeholder management
• Microsoft Office applications
• performance monitoring systems
• data interpretation and evidence-based recommendation

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