Head of Technology and Infrastructure

London Source: WhatJobs

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Overview

As Head of Technology & Infrastructure, you will lead technology operations, infrastructure, cyber security, workplace tech and IT support in a charity. You will drive a transformational shift from reactive support to a proactive, well-managed capability while partnering with senior stakeholders. You’ll stabilise and optimise the technology estate, strengthen cyber resilience, and oversee budgets and supplier performance. This role combines strategic leadership with hands-on delivery to enable the organisation’s mission through modern productivity tools and secure, reliable IT services.

Responsibilities

Lead technology, infrastructure, cyber security, workplace technology and IT support services
Stabilise and optimise the existing technology estate and workplace environment
Strengthen cyber resilience, governance, risk management and service assurance
Lead strategic technology suppliers and ensure strong performance, value and accountability
Oversee technology budgets, procurement and investment decisions
Improve service management, user support and operational performance
Drive adoption of Microsoft 365, automation, AI and modern productivity tools
Lead and develop a small technology team

Key requirements

Senior leadership experience across technology, infrastructure, IT operations or technology services
Proven track record improving technology operations and service management in a complex environment
Experience managing third-party technology suppliers and contracts
Understanding of cloud, infrastructure, networks, devices, collaboration platforms and SaaS
Good understanding of cyber security, information assurance and technology risk
Strong team and stakeholder management skills
Public sector or charity experience preferred