Relationship Manager

Overview

In this role you will own and develop a portfolio of OpenPayd clients, building lasting relationships and ensuring satisfaction and retention. You will act as the main contact for complex queries and strategic direction, coordinating with internal teams to deliver a seamless end-to-end client experience. You will identify cross-sell and upsell opportunities to increase account value and shape account plans with stakeholders. Your work supports OpenPayd’s mission to enable fast, reliable payments infrastructure for a global client base. This is a collaborative, cross-functional position with a focus on impact and client outcomes.

Pay / Benefits

• Personal training budget
• Cycle to Work scheme
• Discounted gym membership
• PerkBox corporate discounts
• Travel loan
• Company Pension plan/retirement savings

Responsibilities

• Own and develop an assigned portfolio of clients to drive satisfaction and retention
• Build trusted relationships with key stakeholders and understand strategic priorities
• Serve as the main point of contact for complex queries, escalations and account direction
• Identify cross-sell and upsell opportunities to strengthen client outcomes and value
• Lead account-planning conversations with internal teams and client stakeholders
• Coordinate Operations and other OpenPayd teams to resolve issues and deliver end-to-end experience
• Monitor client communications and provide proactive support
• Share best-practice guidance to help clients improve operations
• Maintain accurate CRM records and Salesforce reporting; contribute to continuous-improvement projects across CS team

Key requirements

• Two to three years in a customer-facing role in customer success, account management or sales in FX, banking, cross-border payments, fintech or similar; crypto/digital assets exposure desirable
• Experience supporting customers from diverse backgrounds and building stakeholder relationships
• Understanding of FX, bank transfers, fintech and PSD2; interest in payments and financial infrastructure
• Basic understanding of APIs; ability to discuss requirements with internal teams
• CRM proficiency, preferably Salesforce, including reporting and client management
• MS Office and tools like Slack, Trello or HubSpot
• Ability to drive projects, improve operational efficiency and propose practical solutions
• Excellent communication, including managing challenging conversations and influencing C-level stakeholders
• Proactive, self-motivated and willing to go beyond baseline to support clients

• Effective communication
• Stakeholder management
• Proactivity and self-motivation
• Salesforce (CRM)
• APIs (basic)
• Slack

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