In this role, you will drive strategic improvements for Patient Experience Operations, partnering with commercial, product, and clinical leaders to identify opportunities and execute initiatives that enhance care delivery. You’ll own the activations funnel post-consultation, leverage data to remove bottlenecks, and translate insights into actionable plans. You will work across teams to align initiatives with business goals and track impact with KPIs. This is a mission-driven, fast-moving environment where your initiatives shape patient experience at scale.
Pay / Benefits
generous stock option plan
private medical insurance
hybrid role in London Bridge
WellHub wellness and gym
25 days holidays + bank holidays
parental leave & flexible working policies
Responsibilities
Own the activations funnel post consultation, including reporting, process optimization, resource planning, and scaling strategies.
Analyze data to identify bottlenecks, trends, and opportunities, turning insights into actionable recommendations.
Collaborate cross-functionally with Product, Data, Commercial, and Clinical teams to ensure alignment and execution.
Support business case development, KPI tracking, and performance reporting for Patient Experience operations.
Key requirements
4-7 years of experience in consulting, startup operations, generalist operations, or similar analytical environments
strong analytical and problem-solving abilities with data-driven decision making
excellent written and verbal communication and stakeholder management
self-starter with bias to action, proactive and resourceful
comfort working in ambiguity and fast-paced, mission-driven contexts
familiarity with Looker, SQL or other data visualization/analysis tools is a bonus
experience with sales operations / strategy is a bonus
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