Renewals Manager

Overview

In this role you will manage renewal engagements for Box’s most strategic customers, driving seamless renewal experiences and ensuring customers realize ongoing value from the content cloud. You will coordinate with cross-functional teams to maximize revenue through renewals and expansions, including negotiating multi-year terms and preparing quotes. The position involves forecasting renewal outcomes and collaborating to align pricing and terms with company strategy. This is a chance to influence customer outcomes at scale within a leading AI-first platform.

Pay / Benefits

• pension
• medical and dental coverage
• 25 days of vacation plus birthday off
• subsidized gym membership
• free lunch and daily snacks
• wellness program

Responsibilities

• Lead renewal process for strategic customers and ~100 renewals per year
• Perform consultative discovery to uncover expansion opportunities and negotiate multi-year subscriptions
• Coordinate with accounting/finance, professional services, account executives, customer success, channel management, legal, and deal desk
• Create proposals, prepare contracts, and drive agreement to closure
• Forecast renewal outcomes monthly and quarterly in SFDC

Key requirements

• 5+ years in B2B Enterprise Sales, Renewals, Enterprise Account Management, or equivalent roles
• Experience negotiating deals with complex commercial terms and internal stakeholders
• Ability to understand and navigate internal cross-functional requirements
• Strong verbal and written communication skills
• Familiarity with renewal processes and enterprise contracting

• strong negotiation skills
• collaboration across functions
• strategic thinking
• customer-focused mindset
• SFDC (salesforce) forecasting
• experience with consumption-based pricing models or variable demand models

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