Technical Operations Manager

Overview

In this Technical Operations Manager role, you will lead technical services across a diverse facilities portfolio, ensuring top-tier delivery and compliance. You’ll manage static and mobile engineering teams within a matrix setup, aligning work with client contracts and statutory requirements. You’ll drive efficient operations, asset management, and performance reporting to support continuous improvement. This is a chance to shape service delivery, grow multi-site teams, and impact customer satisfaction within a leading facilities management company.

Pay / Benefits

• virtual GP
• Salary Finance
• Choices lifestyle platform
• extra holidays
• MiDeals discounts
• cycle-to-work scheme

Responsibilities

• Deliver technical service across all sites while meeting contractual and statutory requirements
• Allocate, schedule, and manage static and mobile engineering teams and resources
• Oversee facilities management operations including planned/reactive maintenance and asset management
• Manage budgets, overtime, and cost control for financial efficiency
• Maintain documentation and reporting using CAFM and mobile systems
• Monitor portfolio performance, subcontractor service delivery, WIP, and debt management
• Scope and support project works ensuring contract alignment and technical standards
• Ensure QSHE compliance and reporting; provide emergency and out-of-hours support
• Build and maintain stakeholder relationships with clients, subcontractors, and internal teams
• Act as escalation point for the team and support colleagues to maintain service delivery
• Provide monthly performance review input with data analysis for decision-making and continuous improvement

Key requirements

• NVQ Level 3 in Mechanical/Electrical/Building Services Engineering
• IOSH Managing Safely (essential)
• NEBOSH (desirable)
• Proven experience in technical service management within facilities management or infrastructure
• Multi-site team leadership including static and mobile teams, with client-facing service delivery
• Strong knowledge of compliance frameworks, building services, and asset management
• Experience managing budgets, overtime, and subcontractor performance

• Excellent technical capacity across multiple disciplines
• Effective communicator with stakeholders
• Strong leadership and people management
• Capability to progress reactive and complex projects quickly
• Proficiency in CAFM systems
• Experience with mobile technology for field operations

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