Agentic Commerce Manager

Overview

In this role you will lead and shape client engagements in digital commerce strategy and transformation, with a focus on agentic commerce and AI-enabled experiences. You will guide senior stakeholders, drive multi-disciplinary teams, and define roadmaps that scale modern commerce ecosystems. This role offers the chance to influence how AI agents and conversational commerce transform customer discovery, evaluation, and buying journeys. You will contribute to Accenture's growth in commerce and AI through thought leadership and delivery excellence.

Pay / Benefits

• competitive base salary
• annual performance bonus
• equity opportunities
• flexible work policies
• private healthcare and mental wellbeing support
• parential leave offerings

Responsibilities

• Lead client engagements on digital commerce strategy and transformation, including agentic commerce opportunities
• Build trusted relationships with senior stakeholders and advise on growth, operating models, technology investment and AI adoption
• Facilitate executive workshops, discovery sessions and co-creation with cross-functional teams
• Define commerce transformation programmes: current/future operating models, target architectures, roadmaps
• Direct delivery of complex project workstreams with strong team leadership and client outcomes
• Leverage commerce tech ecosystems to enable platform-agnostic decisions across platforms, search, merchandising, content and data management
• Promote adoption of AI tooling across delivery using LLMs, agentic platforms and AI-assisted development
• Explore and prototype agentic commerce concepts to accelerate innovation for clients
• Support business development through proposals, pitches, and thought leadership creation
• Develop team capability through coaching and mentoring junior consultants and analysts
• Contribute to external market presence with industry perspectives on commerce, AI and agentic commerce

Key requirements

• 7–10 years in consulting, ecommerce, digital commerce or transformation roles
• Proven experience delivering commerce strategy and transformation for large organisations
• Deep understanding of digital commerce ecosystems and technology enablement
• Experience leading client teams and managing senior stakeholder relationships
• Strong knowledge of commerce operations including trading, merchandising, fulfilment, and digital performance
• Knowledge of commerce technology landscape with platform, search, merchandising, PIM or content management expertise
• Understanding of agentic commerce, AI agents, AI-native discovery and conversational commerce
• Active use of AI tools, LLMs and agentic platforms to improve delivery and outcomes
• Experience leading teams, delivering projects and mentoring juniors
• Excellent communication and presentation skills with senior stakeholders

• strategy thinking
• stakeholder influence
• leadership and coaching
• Google Gemini, OpenAI Agent SDK, LangGraph, n8n, Microsoft Agent Foundry, AWS Bedrock
• Commerce platforms (Salesforce Commerce Cloud, Commercetools, Shopify, BigCommerce)
• Search and merchandising tools (Algolia, Bloomreach, Elasticsearch)

Full job description from WhatJobs. Apply for this role →