As Account Manager in Caterpillar’s IPSD OEM Direct Sales team, you will grow and nurture strategic OEM relationships to deliver profitable revenue and long-term value. You will steer cross-functional collaboration to align customer needs with our growth plan through 2030 and beyond. This role puts you at the commercial heart of key accounts, driving negotiations, market insights, and customer satisfaction. You’ll work in a mission-driven environment focused on sustainable, high-impact solutions.
Pay / Benefits
salary dependent on experience
25 days annual leave + bank holidays
625pcm cash car allowance
up to 18% bonus
contributory pension up to 10%
contributory share scheme with 50% match on employee contributions
Responsibilities
Own and develop strategic relationships with key OEM accounts as the primary commercial contact
Create and execute account growth plans to raise revenue, market share, and long-term value
Lead commercial negotiations including pricing, business cases, and contracts for profitable growth
Coordinate cross-functional teams (engineering, product, operations, procurement, finance, leadership) to meet customer requirements
Manage executive-level engagements with senior customer stakeholders
Identify and develop new business opportunities including product expansion and share gain
Represent the voice of the customer internally to ensure requirements are acted upon
Lead issue resolution and escalation for commercial, technical, and operational challenges
Provide market, competitor, and customer insights to inform strategic decisions
Drive customer satisfaction, retention, and loyalty through proactive account management and delivery of commitments
Key requirements
customer focus and ability to translate customer needs into customized solutions
extensive experience in the role and industry knowledge
strong negotiation and relationship management capabilities
experience in account management and managing day-to-day client services
value selling expertise to differentiate offerings around customer needs
ability to lead strategic discussions and executive engagements
strong cross-functional coordination and collaboration skills
ability to analyze situations, make informed decisions, and apply critical thinking
experience with long-term growth initiatives and business case development
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