UEC and SCC Manager

Overview

In this role you will lead the Cheshire and Merseyside System Coordination Centre to strengthen operational resilience and drive urgent care transformation. You will work with NHS providers, local authorities and other partners to manage system pressures and deliver major improvement programmes for 2.7 million people. You will turn data and risk insights into action, producing high-quality briefings for senior leaders. This is a fast-paced, high-visibility role with a strong focus on collaboration and cross-organisational impact.

Responsibilities

• Lead day-to-day coordination of the System Coordination Centre
• Support partners during operational pressure and escalation periods
• Drive improvement programmes on patient flow, hospital discharge, admission avoidance and urgent care transformation
• Monitor system performance and risks, turning insight into action
• Produce reports and analysis for senior leaders
• Support delivery of priorities such as ambulance handovers, four-hour performance, length of stay reduction and corridor care improvement

Key requirements

• rota covering 7 days including weekends/public holidays
• postgraduate level in a relevant subject or equivalent experience
• knowledge and expertise of UEC Operations and SCC functions
• demonstrated experience coordinating projects in complex environments
• experience drafting briefing papers and correspondence
• excellent communication and relationship-building across multiple organisations
• ability to analyse complex information and turn insight into action

• excellent communication
• ability to influence and build relationships at all levels
• stakeholder management across organisations
• team motivation and performance management
• Prince 2 Foundation
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