Care Navigator

Overview

In this Care Navigator role, you help patients access the right care and services within a busy primary care setting. You work closely with the clinical team to coordinate care and improve patient experience through clear signposting and support. You act as the first point of contact for patients, handling enquiries and guiding them through available services with empathy and professionalism. This role offers meaningful impact by enhancing access, efficiency, and patient-centred care in the practice.

Pay / Benefits

• Permanent contract
• Full-time (37 hours)
• Salary £24,521 per year
• Professional development opportunities
• Friendly working environment

Responsibilities

• Receive, assist and direct patients to appropriate service or professional
• Signpost patients to internal and external services
• Support practice clinical team by coordinating patient outcomes
• Handle patient records, schedule appointments, and log interactions accurately
• Manage reception duties and cover multiple reception positions as needed
• Enter home visit requests and ensure appropriate escalation to Duty Doctor
• Process repeat prescriptions to be ready within 48 hours
• Input accurate patient information into the system and monitor NHSmail communications
• Loster/secure premises at start/end of day and comply with information governance policies

Key requirements

• Excellent verbal and written communication skills
• Experience in busy customer service and admin roles
• Experience with Microsoft Office (Outlook, Word, Excel)
• Experience in a multi-disciplinary team
• Strong time management and organisational skills
• Ability to work autonomously and as part of a team
• Empathy, politeness, and ability to handle sensitive data
• Ability to follow clinical policies and maintain confidentiality
• Ability to work under pressure and maintain accuracy with data

• Empathy
• Tact and diplomacy
• Problem-solving
• Microsoft Office (Outlook, Word, Excel)
• NHSmail/email monitoring
• Database input and demographic updates

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