Outpatient Senior Appointment Administrator

Overview

In this role you support the Outpatient Appointments service by managing referrals, appointments and waiting lists to help patients access care within target timescales. You act as a senior member of the team, coordinating workload, supervising colleagues and guiding others. You will liaise with patients and clinicians while upholding information governance and RTT requirements. You help drive efficient clinic utilisation and contribute to access targets and service improvements.

Pay / Benefits

• Flexible working options
• NHS pension scheme
• Generous annual leave
• Strong focus on career development
• Blue Light Card discounts
• NHS-specific perks

Responsibilities

• Manage referrals, appointments and waiting lists in line with policy and RTT requirements
• Monitor worklists and clinic utilisation to support access targets
• Coordinate clinic changes and cancellations and rebook patients promptly
• Provide high-standard customer service to patients, carers, clinicians and staff
• Maintain accurate patient records with data governance compliance
• Support day-to-day coordination of the Outpatient Appointments team and supervise in absence
• Monitor call centre performance and DNA reminder services
• Produce and maintain reports on waiting lists, activity and attendance
• Work across the department, providing cross-cover and contributing to service improvement

Key requirements

• Experience in healthcare/NHS administration
• Experience dealing with patients/customers
• Strong prioritisation and time management skills
• Teamwork and collaborative working
• IT literate with Microsoft Word, Outlook and Excel
• English language excellent communication skills
• Ability to maintain professional relationships under pressure
• Knowledge of medical terminology and hospital systems (desirable)

• Excellent communication
• Teamwork
• Time management
• Microsoft Word
• Microsoft Outlook
• Microsoft Excel

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