Administration Manager

Cheshire Source: WhatJobs

See advert for pay

Overview

As Administration Manager, you will lead the busy administrative team to ensure smooth daily operations and high-quality patient service. You will work within a multi-disciplinary practice focused on community care, driving efficient workflows and supporting clinical staff. You will oversee recruitment, training, rotas, and process improvements to boost uptake in screening and recalls. This role offers visibility in senior management and an opportunity to shape practice operations in a patient-centered environment.

Responsibilities

Lead and manage the administrative team, including recruitment, training, performance monitoring, and rotas
Attend and contribute to management and clinical meetings, with minute-taking as required
Oversee workflows: referrals, medical records, recalls, screenings, registrations, coding, and data handling
Drive process improvements to streamline administration and increase efficiency and screening uptake
Coordinate administrative recall searches and monitoring (safeguarding, proxy access, blood recalls)
Serve as rota lead and support trainee placements, liaising with deanery and universities
Ensure compliance with NHS standards, data protection, policies, and complaints handling
Maintain high standards of customer service and support patient engagement through PPGs
Monitor attendance and support policy compliance, data protection, and DS Toolkit returns
Prepare and update policies and procedures; communicate changes across the practice

Key requirements

NHS administration experience
Experience with EMIS web/ERS or similar systems
Leadership experience and ability to manage a team
Ability to manage complaints and customer service in a healthcare setting
Strong IT skills and reporting capability
Knowledge of data protection and information governance (DS Toolkit, GDPR)
Experience coordinating trainee placements and working with external organisations
Ability to work in a fast-paced environment and manage multiple priorities