Global Capability Centre Detailed Design & Mobilisation (Manager)

London Source: WhatJobs

See advert for pay

Overview

In this role you turn an agreed captive GCC strategy into an operating model that can be staffed, transitioned, launched and run. You will own defined design and mobilisation workstreams and collaborate with client leaders, process owners and enabling functions. You’ll shape detailed operating-model design, capacity planning and governance across GCC, GBS, and finance transformation initiatives, leveraging automation and AI to deliver scalable, value-led services. This is a client-facing, delivery-focused role at the intersection of strategy, process, and technology, with a clear impact on how finance operates.

Responsibilities

Confirm detailed-design scope and align with GCC mandate, portfolio, and implementation roadmap
Establish current-state baselines for services (activities, volumes, costs, skills)
Develop service-scope and activity-placement designs across GCC, retained, or external providers
Design organisation, capacity and workforce model including roles, decision rights and recruitment plans
Define operating interfaces and governance between GCC, retained functions, CoEs, external providers and technology teams
Develop service-management and control requirements (SLAs, ownership, escalation, continuous improvement)
Prepare capacity, cost and implementation assumptions consistent with the business case
Define business, data, control and readiness requirements for ERP, workflow, analytics, automation and AI
Coordinate enabling-function inputs (HR, Legal, Tax, Real Estate, Procurement, Cybersecurity, Data Privacy, Risk)
Lead transition and operational-readiness planning (onboarding, training, migration, cutover, stabilisation)
Lead client workshops, manage workstream delivery, craft executive-ready recommendations
Coach analysts and contribute to proposals and reusable GCC assets

Key requirements

At least 6 years’ experience in GCC, GBS, shared services, operating-model design, service transition, business transformation or consulting
Detailed operating-model design experience translating strategy into detailed service scopes, structures, and governance
Strong capacity and workforce analysis skills including FTEs, costs, demand, productivity and transition planning
Experience judging activity-placement across GCC, retained, local teams, COEs, external providers, automation/AI
Finance function experience with cross-functional understanding across multiple services/towers
Transition and operational-readiness experience (recruitment ramp-up, onboarding, knowledge transfer, migration waves, cutover)
Governance and service-management experience (RACIs, service levels, escalation, performance reviews)
Technology and data fluency relating to ERP, workflow, analytics, automation, AI
Enabling-function coordination to align HR, Legal, Tax, Real Estate, Procurement, Cybersecurity, Data Privacy, Risk
Delivery capability to lead a substantial client workstream and manage stakeholder expectations
Industry context in Consumer Goods & Services, Utilities, Energy or similar multinational environments