VodafoneThree - Regulated Product Lead

Overview

As Regulated Product Owner, you will own the lifecycle of compliant products within a fast-moving, blended office and home-based environment. You’ll shape the roadmap, drive continuous improvement, and balance commercial aims with customer outcomes. Working across governance, compliance and cross-functional teams, you’ll ensure FCA and ICOBS adherence while delivering a high-quality customer journey. This role offers a chance to influence a major industry transformation and contribute to a more connected nation.

Pay / Benefits

• excellent base salary plus bonus
• Vodafone benefits
• up to 28 days off plus bank holidays
• pension plan
• learning tools
• parental leave policies

Responsibilities

• Own end-to-end lifecycle of regulated products, driving enhancements and continuous improvement for optimal customer experience.
• Act as SME for regulatory requirements, ensuring compliance with FCA and ICOBS across products and journeys.
• Collaborate with Propositions, Technology, Finance, Legal, Compliance and CVM to deliver initiatives.
• Monitor product performance, customer outcomes and processes to improve effectiveness and satisfaction.
• Lead governance for regulated products, strengthening compliance and controls.
• Own the product framework and annual review, coordinating stakeholders for oversight and sign-off.
• Analyse market trends, customer insights and competition to identify opportunities for innovation.
• Produce and interpret product MI and KPIs (e.g., complaints, cancellations, NPS) to inform decisions.

Key requirements

• Experience in a regulated environment with governance, risk and compliance knowledge.
• Strong FCA and ICOBS understanding and ability to translate requirements into product improvements.
• Customer-centric mindset with excellent communication and stakeholder management.
• Proven track record managing complex programmes or initiatives in a fast-paced setting.
• Strong analytical and problem-solving skills using data and market insights.
• Proactive, solutions-focused with ability to challenge constructively and drive improvement.
• Experience in a large, matrix organisation across multiple functions.

• customer-centric mindset
• stakeholder management
• communication
• FCA and ICOBS regulatory knowledge
• data-driven decision making
• regulatory governance and controls

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