General Manager - Private Members' Club - Up to 65,000

Overview

As General Manager, you will oversee day-to-day operations across Food & Beverage, Conference & Banqueting, Reception & Reservations, and Housekeeping to uphold exceptional service. You will partner with the Chief Executive and SLT to drive commercial performance, efficiency, and development. You’ll lead multi-department teams, shape operational planning, and act as a senior ambassador for the club. This is a hands-on leadership role in a prestigious setting a focus on member and guest experience at scale.

Responsibilities

• Lead and manage all operational departments to maintain high service standards
• Drive revenue, efficiency and strong performance across all areas
• Maintain a visible presence and build relationships with members and guests
• Collaborate with the Senior Leadership Team on budgets, forecasts, and business development
• Lead daily operational briefings and weekly operations meetings
• Ensure clear communication across departments and with members
• Support recruitment, development and engagement of teams
• Maintain high standards of health, safety, security and compliance
• Act as a senior ambassador and uphold club reputation and values

Key requirements

• 5–10+ years’ management experience within private members’ clubs, hotels or hospitality
• Strong front office and operational experience
• Proven experience managing multiple departments and leading teams
• Good commercial understanding including budgets, forecasting, revenue management and P&L analysis
• Confident, hands-on and visible leadership style
• Excellent communication and relationship-building skills
• Passion for hospitality and delivering exceptional member and guest experience

• communication
• relationship-building
• leadership
• budgets
• forecasting
• revenue management

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