Customer, Strategy & ESG - Placement Year

Overview

In this placement you will help shape BMW Group Financial Services and Alphabet UK’s customer and sustainability strategy. You’ll analyse markets, present insights to stakeholders, and support cross-functional strategy delivery. You’ll work with leadership and internal communications to keep strategy aligned across the business and with BMW Group entities. This is an opportunity to influence transformation initiatives and sustainability programs within a global automotive financial services context.

Pay / Benefits

• competitive salary
• 27 days holiday pro rata
• pension scheme
• flexible working hours
• subsidised on-site restaurant
• Advantages scheme

Responsibilities

• Support the Head of Customer Strategy in shaping and monitoring the business strategy with cross-functional leaders
• Track progress against transformation targets and key strategic initiatives
• Produce and present customer insight reports to highlight pain points and successes in the customer journey
• Deliver market insight reports for teams and committees across the business
• Assist in developing, communicating and monitoring Sustainability strategy and initiatives
• Support the Customer Driven Organisation and decision-making through the Customer Committee
• Maintain engagement with international BMW Group entities and participate in global meetings

Key requirements

• Undergraduate degree in Business Management or similar (2:1 or above)
• Basic customer services experience (retail/hospitality)
• Proficient with Microsoft Office; PowerPoint advantageous
• Quick to learn IT applications and project management tools
• Strong written and verbal communication skills
• Strong analytical mindset
• Attention to detail and intellectual curiosity
• Interest in sustainability and sustainable practices

• communication
• analytical thinking
• attention to detail
• Microsoft Office
• PowerPoint
• IT project management tools

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