In this role you will own the post-sales revenue engine and align Sales Ops with Customer Lifecycle Ops to ensure clean data, repeatable processes, and timely signals from signature to renewal and expansion. You will partner with CS leadership, AMs, CSMs and Finance to turn usage and contract data into early warnings and growth opportunities. This is an individual contributor role aimed at shaping post-sales operations in a scaling SaaS business and driving measurable impact across onboarding, adoption, renewals, and expansions.
Pay / Benefits
flexible hybrid working
diverse company culture
equity options for staff
continuous learning and exploration of new tools
private health insurance (Vitality)
global volunteering policy
Responsibilities
Design and run the signal framework for expansion, upsell, and renewal risk using product usage, health data, and contract data
Build automation that routes alerts to the right owner with clear escalation paths
Own entitlements accuracy across Salesforce, CPQ and product access, ensuring correct buying and clean offboarding
Create and continuously improve post-sales playbooks for onboarding, adoption, renewals, and expansion
Collaborate with CS leadership on onboarding, engagement, adoption, and retention processes and health tracking
Manage renewals operating rhythm with CS and Finance for pipeline visibility, forecast accuracy and timely renewals
Administer Salesforce CPQ for post-sales motions and ensure policy compliance and renewal intent visibility
Own post-sales systems architecture and data flows across the tech stack ensuring clean, connected data
Apply AI tooling to automate analysis, speed insights, and reduce manual work in post-sales workflows
Coordinate with enablement to train AMs/CSMs on systems, processes, and playbooks to ensure adoption
Oversee book-of-business allocation for AMs/CSMs to balance territory coverage
Report on post-sales KPIs including gross/net revenue retention, renewal rates, expansion pipeline, and health trends
Deliver data-driven insights as part of weekly business reviews
Key requirements
4+ years in Revenue/CS/Sales Operations at a B2B SaaS company with post-sales focus
Hands-on Salesforce expertise, including CPQ knowledge
Experience with CS platforms and CS tech stack tools
Proven track record building automations, health scores, or signal frameworks
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