Service Co-ordinator

Overview

In this role you act as a custodian of the Kärcher brand, supporting a growing and profitable service business. You will manage service contracts and administration, ensuring a world-class customer experience across CRM, invoicing, and scheduling. You will handle inquiries, resolve issues, and provide proactive updates to field engineers, contributing to operational efficiency and customer satisfaction. This is a hands-on, cross-functional role that blends admin, finance touchpoints, and service operations to drive sustainable growth.

Pay / Benefits

• Pension Scheme
• Discretionary Bonus Scheme
• 25 days annual holiday + bank holidays
• Simplyhealth Cash Plan
• Life Insurance
• Private Medical Insurance`,`Staff discount on Kärcher products

Responsibilities

• Manage service contracts within the CRM to ensure a high-quality customer experience
• Handle incoming calls and emails, resolving complaints professionally
• Submit work orders to SAP, process spare parts orders, and create cost estimations
• Investigate and resolve service invoice queries
• Schedule work for Field Service Engineers and monitor ongoing jobs
• Provide proactive customer updates throughout service delivery

Key requirements

• Essential understanding of customer service and Google suite
• Desirable knowledge of Dynamics CRM and SAP
• Essential background in customer support and busy office administration
• Desirable experience in invoicing and cost estimations
• Essential organisational, communication, teamwork, and multitasking abilities
• Desirable adaptability and negotiation skills

• organizational skills
• clear communication
• teamwork
• Google Suite
• Dynamics CRM
• SAP

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