In this role you will manage the in-life journey for live Motorola Solutions customers, ensuring seamless operations and strong relationship health. You will coordinate cross-functional teams to optimize service delivery and oversee incidents, backlog governance, and software upgrades. You will communicate technical changes clearly to customers and coordinate with internal and external stakeholders to resolve issues. This position offers the opportunity to shape customer success in a mission-critical, SaaS-enabled environment and to partner across safety and security ecosystems.
Pay / Benefits
Competitive salary and bonus schemes
Two weeks additional pay per year
25 days holiday entitlement + bank holidays
Definite contribution pension
Private medical insurance
Employee stock purchase plan
Responsibilities
Serve as the single point of contact for assigned accounts, managing ongoing relationships
Produce monthly Service Pack reports and conduct quarterly face-to-face Service Reviews
Oversee account financial reporting and align with cross-functional teams on strategy
Co-lead Incident and Problem review meetings with Service Desk to resolve operational issues
Own and manage DevOps Backlog Review meetings to prioritize stories and bugs
Administer Azure DevOps access and operations for stakeholders
Schedule software upgrades across environments and coordinate with vendors
Raise and track ServiceNow Change Requests with Engineering, Hosting, and partners
Draft technical advisories, host bridge meetings during maintenance, and manage network alert notifications
Key requirements
Experience in Customer Success, Technical Project Management, or IT Service Management (ITSM)
ServiceNow & Azure DevOps experience for Change Requests, Backlog, Wiki, and Work Items
Software release knowledge including Staging, Production, and UAT
Technical English communication for advisories and live bridge calls
Cross-functional collaboration with internal teams and third-party vendors
Operational governance experience with incidents, financials, and performance reporting
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