In this role, you will maintain and improve secure enterprise networks across LAN, WAN, SD-WAN, VPN, Wi-Fi and cloud environments. You’ll collaborate with Operations, Security and IT teams to troubleshoot incidents, deploy service improvements and contribute to the network roadmap. The position supports multi-site environments across the UK, Europe and partner locations, balancing hands-on engineering with stakeholder management. You’ll work on reducing risk and improving performance to enable resilient, secure connectivity for the business.
Pay / Benefits
Flexible working
Pension – 6%
Diversity and inclusion
Employee discounts (cinema, Merlin, mobile plans)
Health and wellbeing support
Career development and training
Responsibilities
Maintain and operate secure enterprise network services across LAN, WAN, SD-WAN, VPN, Wi‑Fi and cloud environments
Monitor, troubleshoot and resolve network incidents to ensure availability, performance and security
Support network deployments and service improvements with internal teams and third‑party partners
Collaborate with Operations, Service Management, Engineering, Security and divisional IT teams to implement effective solutions
Contribute to technical designs, documentation and transition of new or enhanced network services
Assist with management of network suppliers and third parties to meet standards
Stay updated with emerging network technologies and best practices to improve resilience and security
Travel to Serco sites and partner locations as required to support multi-site networks
Key requirements
At least 2 years’ experience in network engineering or network support in enterprise environments
Strong knowledge of LAN, WAN, SD-WAN, VPN and Wi-Fi including TCP/IP, DNS, DHCP, routing and switching
Experience with network monitoring and troubleshooting using management tools
Working knowledge of cloud networking (AWS or Azure)
Experience with enterprise networking and security technologies (Cisco Meraki, Palo Alto or equivalents)
Understanding of network security principles (firewalls, secure access, segmentation, zero-trust)
Ability to interpret network architecture diagrams, HLDs and LLDs
Strong communication and stakeholder management skills
Customer-focused, analytical and problem-solving mindset
Desirable: technical qualifications like CCNA, CompTIA Network+, Azure Fundamentals; SC clearance required; willingness to travel
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