Director of Data Products

Overview

As Head of Data Operations, you’ll anchor the D&I team’s operations, ensuring plans are well defined, resourced, and delivered. You’ll directly manage and develop Analytics Engineers and Analytics Developers while coordinating cross-functional processes with the VP of Data & Insight and other domain leads. Your role combines planning, process improvement, and team leadership to keep a fast-moving data function on track. This is a chance to shape scalable data delivery in a high-growth, mission-driven company.

Pay / Benefits

• 27 days holiday plus 5 extra days (life event, volunteer, wellbeing)
• private medical insurance with Bupa and life insurance
• gym membership and wellness resources
• hybrid work: ~3 days in office, some roles monthly in-office
• work-from-anywhere: up to 10 days/year
• Wellbeing and kitchen amenities

Responsibilities

• Own D&I's operational planning process with properly scoped, resourced projects
• Translate roadmap priorities into structured plans with owners, timelines and dependencies
• Monitor milestones, identify risks and coordinate solutions to keep work on track
• Manage team capacity across Analytics Engineers and Analytics Developers
• Lead D&I team ceremonies (sprint planning, standups, retrospectives, quarterly planning)
• Triage and coordinate inbound support requests across the business
• Represent D&I in Multiverse-wide planning and roadmap processes
• Maintain and optimize D&I tooling (e.g., Asana, Claude) for visibility
• Coordinate across D&I to reduce friction and enable high-impact work
• Identify and implement process improvements and standardisation
• Develop playbooks and templates to ensure high-quality, low-overhead delivery
• Track operational metrics (e.g., velocity, throughput) to drive improvements
• Coach and develop team members through 1:1s and targeted learning
• Support recruitment and onboarding of Analytics Engineers & Developers
• Collaborate with Director of Data Engineering, Domain D&I Leads and other stakeholders
• Engage with Tech and Ops teams to align ways of working

Key requirements

• 6+ years in data, analytics or technical operations in a fast-moving environment
• 2+ years directly managing and developing technical teams
• Proven delivery planning and operational coordination experience
• Strong experience running team ceremonies and agile processes
• Experience triaging inbound support across multi-stakeholder environments
• Experience with roadmap participation and cross-functional coordination
• Hands-on experience with project management tools (Asana, Jira or similar)
• Passion for people development and coaching across careers
• Highly organized with strong prioritisation and attention to detail
• Clear, confident communicator for technical and non-technical audiences
• Pragmatic problem-solver for fast-moving, ambiguous contexts
• Familiarity with modern data tooling and analytics workflows
• Right to work in the UK and ability to work from Multiverse London office 3+ days/week
• Commitment to Multiverse's mission and values

• people development
• clear communication
• collaboration
• Asana
• Jira
• data analytics/tools familiarity

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