Senior Customer Success Specialist - Agentic SDLC, AWS Specialist and Partner Organization

London Source: WhatJobs
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Overview

In this role you lead strategic transformation for enterprises adopting Amazon Kiro and AWS Gen AI, shaping AI-driven digital product delivery at scale. You partner with cross-functional teams to design repeatable frameworks, influence product roadmaps, and enable partners. You drive executive alignment, change management, and measurable value realization across SDLC modernization. You will be a recognized thought leader shaping market direction and customer outcomes.

Pay / Benefits

  • mentorship and career growth
  • work-life balance and flexibility
  • inclusive team culture
  • diverse experiences encouraged
  • comprehensive learning resources
  • opportunity to shape product roadmap

Responsibilities

  • Design and lead AI-driven digital product delivery transformation strategies for enterprise customers using Amazon Kiro and AWS Gen AI services
  • Develop repeatable transformation methodologies, maturity models, and assessment frameworks for scalable AI-driven SDLC transformation
  • Synthesize customer learnings into playbooks, best practices, and success patterns to inform product roadmap and GTM strategy
  • Co-develop transformation offerings with strategic consulting partners and support partner enablement programs
  • Monitor transformation health, address adoption barriers, and drive measurable business value through structured success planning
  • Develop thought leadership content, maturity models, and best practices to establish AWS intellectual leadership and influence product direction

Key requirements

  • 7+ years in senior customer-facing roles with accountability for enterprise outcomes
  • 10+ years leading complex, large-scale software development transformation or modernization programs
  • Proven track record in developing and scaling customer success programs or transformation methodologies
  • Deep expertise in enterprise SDLC transformation and engineering practices modernization
  • Experience leading enterprise change management initiatives involving AI/automation adoption in software development
  • Strong executive presence with ability to influence C-suite and VP-level stakeholders on engineering strategy
  • executive presence
  • change management
  • strategic thinking
  • knowledge of SDLC and modernization
  • AI/ML capabilities for software development (code generation, automated testing, documentation)
  • experience with Amazon Kiro and AWS Gen AI platform (Bedrock, SageMaker)

Full job description from WhatJobs. Apply for this role →

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