In this role you will deputise for the Store Manager to lead store operations with a focus on safety, standards, and service. You will empower a multi-department team, build management capability, and drive a high-performing, inclusive store culture. You will optimise stock, availability, and customer experience while translating customer feedback into daily improvements. This is an opportunity to shape daily operations at a growing UK retailer with a strong heritage and commitment to people.
Pay / Benefits
generous holiday entitlement
discretionary bonus scheme
15% discount in stores
career progression and Leadership School
free parking
pension and life assurance
Responsibilities
Lead and empower the team by building management capability and mentoring department heads
Maintain high standards, safety, and legal compliance (food safety, hygiene) across all shifts
Drive sales and product availability through data-informed resource management
Listen to customer feedback and implement improvements to daily service
Act as deputy to Store Manager and foster a collaborative, high-performing store culture
Key requirements
Proven experience in the retail industry with a track record of managing a large, fast-paced store operation with turnover of at least 150k per week
Empathy and active listening; coaching and giving constructive feedback
Ability to set clear department goals aligned with store priorities; collaborative mindset
Calm under pressure and ability to build trust across the store team
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