In this role you help optimize Agfa solutions across hospitals in Europe North by analyzing clinical workflows, configuring products, delivering training, and supporting go-lives. You will work with cross-site teams to align solution options with contracts and user needs, while ensuring high-quality, timely implementations. You’ll also handle troubleshooting, service management, and sales-related activities, contributing to standardisation and process improvement. This position offers field-based collaboration across multiple countries with a focus on impactful digital imaging workflows.
Responsibilities
Conduct clinical and interface workflow analyses with Agfa colleagues
Design and discuss workflows in line with contract specs and user requirements
Configure and customise products and manage customer expectations
Develop training and implementation concepts; deliver training on/off site
Provide go-live support on-site for new/upgraded solutions
Manage project budgets and document according to guidelines
Ensure timely, high-quality implementation following best practices
Fault evaluation with remote/on-site visits; take site responsibility as directed
Engage in sales-related activities such as tenders, demonstrations, conferences
Adhere to ITIL framework and stay updated on Agfa Healthcare solutions
Key requirements
Broad technological expertise in PACS/RIS radiology workflow
Excellent knowledge of hospital/clinical workflow
Thorough understanding of radiology clinical applications
Working knowledge of DICOM and HL7 standards
Strong ability to develop and deliver end-user training (classroom, on-site, virtual)
Excellent planning, self-discipline, and ability to work with limited supervision
Strong teamwork and communication skills
Excellent training and presentation abilities
Strong analytical, problem-solving, and organisational skills
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