Senior Commercial Manager

Overview

In this role you will drive long-term commercial growth for three premium UKI flagship retailers across Direct Retail and Wholesale. You will lead senior retailer partnerships, Joint Business Plans, forecasting, and flagship opportunities, shaping strategy and negotiations. You’ll manage high-profile projects like new concession openings and Private Client collaborations to strengthen Dior’s market position. You work closely with cross-functional teams to elevate the brand image in the UK luxury retail landscape. This is an opportunity to influence iconic luxury projects and lead a high-impact commercial agenda at Dior.

Responsibilities

• Own the commercial strategy and delivery for three premium UKI flagship retailers
• Lead Joint Business Plans with retail partners, including site fees, store takeovers, pop-up activations and integrated digital support
• Act as the senior commercial point of contact for key accounts, leading negotiations and building long-term strategic partnerships
• Hold quarterly business reviews and (bi)-weekly trading calls with retailer contacts to drive performance and alignment
• Deliver wholesale and direct retail sales targets across the account portfolio
• Lead forecasting for new launches and core business, ensuring accurate planning across sell-in and sell-out
• Conduct detailed sales and stock analysis, translating performance insights into actions that drive growth
• Monitor orders, stock position and wholesale landing with the team to support strong in-store execution and target delivery
• Lead direct retail transformation projects across flagship accounts, including boutique openings and transitions from wholesale to direct-to-consumer models
• Partner closely with internal stakeholders to ensure successful implementation of future retail development plans (CAPEX Projects)
• Lead strategic projects including the successful launches of Exceptional Pieces and driving UK Personal Shopping / Private Client collaborations
• Act as the primary point of contact for UK and Central Europe teams on Exceptional Pieces and Private Client development
• Support high-profile launches and events to accelerate trade and reinforce Dior’s market leadership
• Build strong relationships with internal stakeholders across commercial, retail, marketing, merchandising, digital, supply chain and central teams
• Maintain close day-to-day communication with Business Managers across Direct Retail points of sale
• Prepare and deliver high standard presentations, central visit decks and performance updates for senior management, and central teams
• Lead and develop one executive and two interns, setting priorities and supporting capability development
• Partner with wider team leadership to ensure strong execution across the account base

Key requirements

• 5+ years’ experience in account management in luxury goods, cosmetics, or retail
• Strong presentation and communication skills, with experience presenting to senior internal and external stakeholders
• Proven ability to lead senior retailer relationships and commercial negotiations
• Strong analytical capability across forecasting, trading analysis, and performance management
• Experience leading cross-functional projects and translating strategy into execution
• Confident people manager with the ability to lead and develop junior team members

• Negotiation
• Influencing & stakeholder management
• Analytical thinking
• Communication
• MS Office applications
• PowerBi

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