Duty Manager

Overview

In this role you help ensure a smooth, member-focused operation at the Gosforth gym. You will lead by example, foster strong member relationships, and contribute to safety and sales goals within a collaborative team. The role blends frontline service with operational duties, offering a chance to shape the fitness experience and support the club’s mission of wellbeing. You’ll work in a supportive environment with opportunities to grow.

Pay / Benefits

• free gym membership
• health assessments
• retail discounts
• pension options

Responsibilities

• Manage club operations during shifts, including opening and closing
• Prioritize member satisfaction and build relationships with members
• Lead by example, guiding colleagues and upholding high quality standards
• Conduct tours for prospective members, highlighting unique benefits
• Oversee health and safety protocols and address issues promptly
• Assist in achieving sales targets
• Be able to swim to a high standard and cover Lifeguard breaks
• Support overall club operations and guest experience

Key requirements

• Demonstrable sales experience
• Excellent communication skills
• Collaborative, proactive and customer-service oriented
• Ability to quickly grasp the business and contribute to goals
• Willingness to train and cover Lifeguard duties, including swimming to a high standard

• customer service orientation
• strong communication
• collaborative mindset
• sales experience
• awareness of health and safety protocols
• ability to perform tours and demonstrate facilities

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