EMEA Services Quality System Specialist

Overview

In this role you will drive the development and governance of the QMS within Eaton’s Services organization, ensuring compliance and continuous improvement. You will monitor quality performance, lead audits, and analyze data to support root-cause resolution and corrective actions. You will promote Lean and Six Sigma initiatives, deliver training, and collaborate with stakeholders to improve service quality and customer outcomes. This is a globally oriented role with opportunities to influence quality practices across regions.

Pay / Benefits

• Competitive compensation and benefits
• Challenging projects in dynamic team
• Internal promotion opportunities
• Eaton University and ongoing learning
• Focus on reliability, safety, sustainability
• Wellbeing and health initiatives

Responsibilities

• Monitor and improve quality process performance across the Services business
• Lead internal and external quality audits, including supplier and subcontractor audits
• Ensure compliance with QMS standards, processes, and operational requirements
• Investigate recurring issues related to services division and support root cause analysis and corrective actions
• Define, track, and analyze quality KPIs and reporting metrics
• Support continuous improvement initiatives using Lean and Six Sigma methodologies
• Deliver quality training and promote best practices across the organization
• Partner with stakeholders to improve service quality and customer outcomes

Key requirements

• Bachelor's degree (or equivalent) in Engineering, Manufacturing, Quality, Technical, or a related field
• Lean certification (Green Belt minimum) is highly preferred
• 5+ years of experience in Quality, Continuous Improvement, Operational Excellence, or Service Quality

• Effective communication
• Cross-functional collaboration
• Problem-solving
• Experience managing quality performance through KPI development, reporting, and data analysis
• Leading audits and ensuring compliance with quality standards
• Root cause analysis and corrective actions

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