In this role you act as the vital link between customers and the workshop, delivering outstanding service and keeping clients informed at every stage. You will coordinate with technicians to track vehicle statuses and ensure timely delivery, while offering informed advice on products and services. You’ll build rapport with customers in a busy, supportive environment and contribute to a culture that values care and continuous development. This position supports cross-functional service excellence at Sytner BMW/MINI Sheffield.
Pay / Benefits
Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career development
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Responsibilities
Inform and consult on vehicle servicing and keep customers updated
Liaise with technicians/workshop control about vehicle statuses
Ensure vehicles are ready on time
Provide best advice on products and services to customers
Build genuine rapport and identify customer needs in a busy environment
Work flexible patterns, including weekends to maintain high service levels
Key requirements
Excellent organisational and administrative skills
Good attention to detail
Strong customer service background (beneficial)
Willingness to learn and progress
Working knowledge of Kerridge is advantageous but not essential
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