Senior Business Operations Manager

London Source: WhatJobs

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Overview

In this Senior Manager role, you’ll enhance the operational backbone of the business, spanning revenue operations, analysis, process improvement, and quality management. You’ll lead cross-functional initiatives with senior oversight to turn priorities into reliable processes and reporting. The role partners with Go-To-Market, Operations, and stakeholders to drive efficiency, data quality, and practical improvements. You’ll shape reporting, governance, and analytics to support growth and informed decision-making, in a collaborative, data-driven environment.

Responsibilities

Maintain and improve revenue operations framework across GTM, including pipeline governance, forecasting cadence, sales process discipline, and commercial reporting
Own Salesforce and connected revenue systems, ensuring data quality and adoption
Assist integration and usage of Planhat and Clari within processes
Define and monitor key commercial metrics (bookings, recurring revenue, conversion, deal cycle, retention, forecast accuracy)
Drive data consistency across teams for commercial health reporting
Document processes, workflows, and data definitions in Confluence and train users
Develop and maintain PowerBI dashboards and reporting packs for leadership
Respond to analysis requests, source data, and present actionable findings
Design and improve scalable business processes across areas such as Alliances, Marketing, and Procurement
Lead medium-to-large cross-functional operational projects from diagnosis to adoption
Establish operating rhythms, governance forums, and change management practices
Maintain ISO9001 accreditation and coordinate audits and continuous improvement
Track non-conformities and improvement actions to completion
Define team goals, manage workload and budget, and foster a collaborative team culture
Promote cross-functional collaboration and knowledge sharing

Key requirements

3-5 years of management experience in business/revenue/sales operations or similar roles
Strong Salesforce ownership or administration experience
Proficiency with PowerBI and data visualization; strong analytical skills
Commercial awareness with revenue, pipeline, forecasting, and performance data
Experience leading cross-functional projects with senior stakeholders and ambiguity management
Knowledge of ISO9001, quality management systems, and continuous improvement
People management experience including coaching and performance management
Excellent communication skills for translating data and processes to diverse audiences
Organised, pragmatic, resilient, with ability to balance strategic priorities with hands-on delivery