Train Service Delivery Development Manager

Milton Keynes Source: WhatJobs

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Overview

You will lead the creation of an integrated operating model for a new railway, turning strategy into a deliverable Train Service Delivery framework. You will own the Joint Concept of Operations (JCOO) and align it with customer experience, accessibility, and control. The role requires guiding cross‑industry partners and ensuring practical, industry‑standard operational plans. This is a high-impact opportunity to shape how a major national rail project operates and serves millions of passengers.

Pay / Benefits

Competitive salary
Up to 12% employer pension contribution
36 days annual leave plus 2 extra days option
2 volunteering days
Life assurance (4x salary)
Employee Assistance Programme

Responsibilities

Lead the development of Train Service Delivery across East West Rail
Own and evolve the Joint Concept of Operations (JCOO)
Ensure operational plans are practical and aligned with best practice
Lead and influence key industry partners (Network Rail, Train Operating Companies)
Drive operational readiness, resilience and disruption planning
Provide leadership across customer experience, accessibility and command & control
Translate strategic objectives into operational requirements for people, processes, systems and infrastructure

Key requirements

Strong experience in train service delivery, railway operations or operational improvement
Deep understanding of the UK rail industry and operational environment
Experience developing operating models, frameworks or operational concepts
Exceptional stakeholder management and influencing skills
Strategic thinker with ability to deliver practical operational solutions
Strong leadership capability within complex, multi-stakeholder environments