Commercial Field Investigator

Overview

In this role, you will investigate a portfolio of commercial claims flagged as potentially fraudulent, managing your own caseload and performing field visits to gather evidence. You will maintain clear communication with policyholders, take statements, and prepare reports for insurers. You’ll negotiate settlements, issue repudiations, and stay compliant with current legislation and codes of practice. This role sits within Sedgwick’s Fraud team, offering the opportunity to shape how fraud is detected and managed across commercial claims.

Pay / Benefits

• Company car or monthly car allowance
• SIPP pension
• 25 days holiday plus bank holidays
• Flexible working from office or home
• Private healthcare plan
• Life assurance

Responsibilities

• Investigate a portfolio of commercial claims identified as potentially fraudulent
• Manage own case load and conduct necessary investigations and field visits
• Gather evidence and maintain accurate statements and records from policyholders
• Complete price inquiries, negotiate settlements, and communicate repudiations
• Issue reports to insurers and engage with third parties (credit reference agencies, police)
• Keep abreast of current legislation and codes of practice related to insurance investigations

Key requirements

• Commercial insurance knowledge: policies, claims handling, fraud risks, regulatory requirements
• Investigation experience in insurer, loss adjusting, or similar environment
• Excellent communication skills: interviewing, telephone, report-writing
• Analytical judgement: evidence assessment and balanced decisions
• Full UK driving licence and willingness to travel; ability to collaborate with colleagues and external partners
• Qualifications: ACILA, ACFS, CII or related insurance/fraud/investigative qualification

• strong communication
• analytical thinking
• collaboration
• commercial insurance knowledge
• fraud detection and investigations
• evidence gathering and report writing

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