NPL Advisor - Central Government

Overview

In this role you support the NPL team to deliver timely, accurate payroll and data tasks, ensuring a positive experience for contractors and managers. You will handle inquiries, contribute to reporting, and aid in end-date management, timesheet deadlines, and data quality. You’ll work within a highly collaborative public sector environment, focusing on efficiency, accuracy, and compliant processes. This is a fast-paced role where you help drive reliable HR/payroll services and support client objectives.

Responsibilities

• Respond to contractor and manager communications promptly and courteously to support a positive recruitment experience
• Assist the NPL inbox with payroll queries and general inquiries
• Support NPL processes to ensure efficiency, accuracy, and timeliness for Pay & Data coordinators
• Contribute to timely and accurate reporting of NPL activities for MIS systems
• Assist with Single Source Justifications, liaising with business and commercial teams
• Carry out regular quality assurance to ensure SAP data accuracy
• Communicate with business about contract end dates and extensions to ensure timely delivery
• Flag early timesheet deadlines to business and suppliers and resolve related issues
• Support HR in delivering a positive employment experience and promoting equality in practices
• Assist in improving delivery to meet client performance objectives

Key requirements

• Intermediate Excel with VLOOKUP, Pivot, and basic formulas
• Strong knowledge of timesheet processing
• Working knowledge of SAP and XMS (desirable)
• Excellent attention to detail and numeracy
• Proactive, collaborative attitude and willingness to contribute to a fast-paced, team-oriented environment
• Ability to solve problems, meet deadlines, and communicate clearly with diverse stakeholders
• Calm under pressure with strong interpersonal skills
• Ability to plan, organize workload, and absorb information quickly
• Excellent written and verbal communication

• customer relationship skills
• organizational skills
• problem-solving abilities
• Excel (VLOOKUP, Pivot, basic formulas)
• SAP
• XMS

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