In this role you will act as an Application Architect and Solution Consultant on Servigistics implementation projects. You will focus on Servigistics Service Parts Management and may work with Service Parts Pricing. You will lead customer workshops to capture requirements and design usable solutions, helping clients improve service levels, parts availability, and inventory optimization. You will collaborate with cross-functional teams to translate requirements into actionable designs and mentor teammates. This is a hands-on, client-facing role with opportunities to influence service supply chain outcomes across industries and geographies.
Responsibilities
Present Servigistics capabilities and design solutions addressing customer challenges
Lead requirements gathering, solution design, and customer workshops
Analyze and communicate technical and business information to stakeholders
Configure and support Service Parts Planning implementations
Provide training on Servigistics functionality, processes, and best practices
Collaborate with project managers, technical consultants, architects, and customer teams
Contribute to knowledge growth of other consultants in Service Supply Chain
Support project management activities as needed
Travel to customer sites for workshops and implementation activities (~10% of time)
Key requirements
Bachelor or Master in Engineering, Computer Science, Information Systems, Business Management, Supply Chain, or related field
Experience in Supply Planning, Service Parts Planning, Inventory Planning, or Supply Chain Planning
Hands-on experience with Service Parts Planning software
Servigistics experience as a key-user or consultant preferred
Strong understanding of Service Supply Chain and related concepts
Proven ability to lead customer-facing workshops
Ability to translate business requirements into functional designs
Strong analytical and problem-solving skills
Excellent English communication skills
Ability to work with distributed international teams
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