Technical Services Advisor (Consumer Products)

Overview

In this role you support consumer product safety and regulatory compliance for the Eurofins Softlines and Leather division, working with the Technical Lead to translate global regulations into practical client guidance. You will build expertise in UK/EU/US rules and emerging sustainability demands, while developing testing and risk assessment programmes. As you grow, you become a trusted technical contact for clients, delivering training and regulatory updates.

Pay / Benefits

• Life Assurance 4 x salary
• Private Medical Insurance
• Healthcare Cash Plan
• Income Protection
• Group Pension Scheme (5% match)
• Perkbox

Responsibilities

• Provide technical and regulatory support to clients across consumer product categories
• Act as a primary client contact, delivering professional, customer-focused service
• Interpret UK, EU, US and other international regulations and translate into practical client requirements
• Support clients in understanding testing needs, compliance obligations and sustainability requirements (DPP, ESPR, CSRD, EUDR)
• Support development of risk-based testing and compliance programmes with lab and technical teams
• Coordinate testing, compliance and consultancy projects among clients, labs and specialists
• Develop and maintain client specifications, RSLs, testing protocols and compliance requirements
• Provide regulatory horizon scanning and communicate legislative changes to clients and internal teams
• Support client queries, compliance challenges, and product investigations with clear guidance
• Deliver client training, webinars, workshops, and presentations on regulatory topics
• Collaborate with commercial teams on meetings, proposals and new opportunities
• Identify regulatory changes and opportunities to grow consultancy, testing and sustainability services
• Build strong client relationships as a trusted regulatory and compliance expert
• Work with Technical Lead to deepen technical expertise and take ownership of client-facing activities

Key requirements

• A degree or equivalent in Chemistry, Chemical Sciences, Materials Science, Environmental Science or related scientific discipline
• Experience in a testing laboratory, product compliance, quality assurance, product safety, regulatory affairs or related scientific environment (advantageous)
• Strong interest in consumer product safety, chemical compliance and sustainability regulation
• Ability to quickly learn, interpret and communicate complex scientific, technical and legislative information
• Strong analytical and problem-solving skills with high attention to detail
• Confident communicator with customer service and relationship-building skills
• Willingness to deliver presentations, webinars and client training
• Good organisational skills to manage multiple projects
• Commercial awareness and ability to provide robust, practical client advice
• Proactive, collaborative, self-motivated with cross-team collaboration
• Desire to learn and develop into a recognised technical SME
• Willingness to travel to client sites and events when required

• communication
• relationship-building
• problem-solving
• regulatory interpretation of product safety laws (UK/EU/US)
• development of risk-based testing and compliance programmes
• knowledge of DPP, ESPR, CSRD, EUDR

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