Account Executive

Overview

In this role you will manage and develop relationships with international clients, coordinating with brokers and internal teams to deliver tailored facultative reinsurance solutions. You will support end-to-end placement, documentation, and regulatory checks while ensuring high-quality service and governance. The position sits at the crossroads of client servicing, operations, and cross-border collaboration within a global network. You will contribute to process improvements and uphold FCA and WTW compliance, offering meaningful impact for overseas and Lloyd's Syndicate clients.

Pay / Benefits

• 25 days annual leave + extra WTW day
• private healthcare
• pension scheme with matched contributions up to 10%
• hybrid working options
• employee assistance programme
• volunteer day

Responsibilities

• Develop and maintain strong relationships with international clients to ensure high-quality service across the policy lifecycle
• Collaborate with Brokers and Client Relationship Managers to understand client needs and tailor reinsurance solutions
• Coordinate end-to-end placement with London brokers, clients, global offices and Mumbai Placing & Billing team
• Prepare and issue renewal, placement, policy and mid-term documentation accurately and timely
• Coordinate with Mumbai on MRCs, invoices, Evidence of Covers and documentation queries
• Serve as a central point of contact for internal and client queries, resolving issues and escalating when needed
• Support new business requests and maintain placement files and relevant systems
• Complete KYC, sanctions, third-party approvals and market security checks per regulatory requirements
• Monitor service levels and KPIs, ensuring compliance with FCA and WTW policies
• Contribute to process improvements and effective operational governance across the Business Unit

Key requirements

• Proven experience in client servicing within insurance or (re)insurance, ideally facultative
• Solid knowledge of the (re)insurance market and ability to address client and technical requirements
• Track record of delivering high-quality client service and building relationships
• Excellent communication, organisation and stakeholder management skills
• Ability to work independently while collaborating across international and multi-functional teams
• Strong attention to detail and ability to manage competing priorities and deadlines
• Comfort with established processes, systems and regulatory requirements
• Good IT skills including Excel and MS Office; desirable: Power BI, PQ/RIC, broking systems
• ACII qualified or working towards ACII (preferred)
• Ability to maintain integrity and compliance with FCA and WTW requirements

• Communication
• Stakeholder management
• Independent working
• Excel
• MS Office
• Power BI

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