UX Consultant

Overview

In this role you will design and deliver user-centred digital products for government and private-sector clients. You’ll work in a multidisciplinary team, translating user needs into accessible, intuitive experiences while aligning with business goals. You will collaborate with stakeholders, run user research, and iterate content and interactions to improve service usability and impact. This is a hands-on, growth-focused position in a supportive, client-driven environment with opportunities to influence design standards and practice.

Pay / Benefits

• Competitive Salary
• Bonus Scheme
• Private Healthcare Insurance
• 25 Days Annual Leave + Bank Holidays
• Flexible Working
• Pension

Responsibilities

• Plan and conduct user research and stakeholder engagement to elicit needs and feedback
• Define metrics and use data to inform iterations and decisions
• Design intuitive, accessible digital services and multi-channel interactions
• Create and iterate content, microcopy, forms, and communications (including emails/notifications)
• Prototype and test solutions using paper, digital, and code-based approaches (e.g., GOV.UK Prototype Kit)
• Produce artefacts: user flows, wireframes, journey maps, and prototypes
• Facilitate workshops, co-design sessions, and user testing
• Collaborate in agile, multidisciplinary teams with developers, researchers, and product managers
• Influence senior stakeholders toward user-centred decisions with evidence
• Ensure usability, accessibility, inclusivity, clear content, and plain language per WCAG and GOV.UK standards
• Contribute to design systems, content guidelines, and interaction standards
• Support service transformation to improve efficiency, speed, and usability of digital services
• Demonstrate experience with Government Service Standard

Key requirements

• Research and analysis across stakeholder groups
• Ability to run user research and extract needs from diverse user groups
• Quantitative and qualitative data analysis to drive decisions
• Ability to define and monitor product metrics and impact
• User-centred design, content and interaction design across channels
• End-to-end service design and content development
• Prototyping across formats and techniques
• Facilitation of workshops and user testing
• Collaborative work in agile teams with cross-functional roles
• Guiding stakeholders to user-centred decisions with evidence
• WCAG compliance and GOV.UK design/style adherence
• Contributing to design systems and service transformation
• Experience with Government Service Standard

• Excellent verbal and written communication
• Strong facilitation and stakeholder engagement
• Team player with pragmatic, adaptable approach
• User research methods (qualitative and quantitative)
• Prototyping (paper, digital, code-based)
• GOV.UK Prototype Kit

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