In this role you own the full lifecycle of a portfolio of Informed customers, acting as a trusted partner to leading sport-nutrition brands. You drive retention, growth and strategic development by aligning certification programmes with customer objectives, collaborating with internal teams to deliver high-value outcomes. You’ll manage onboarding, account planning and renewals, identifying opportunities for programme expansion. This role offers the chance to shape customer success within a globally recognized quality assurance brand.
Responsibilities
Manage and develop a portfolio of customer accounts with high engagement and satisfaction
Build trusted relationships with commercial, technical and operational stakeholders across customer organisations
Lead onboarding activities and support customers through their certification journey
Develop strategic account plans to identify growth opportunities and programme expansion
Collaborate with internal teams to deliver excellent customer outcomes and resolve queries
Conduct regular account reviews and discuss priorities and future needs
Identify and convert new commercial opportunities within existing accounts
Maintain accurate customer records in CRM systems
Represent Informed professionally at meetings, industry events and exhibitions
Key requirements
Proven account management experience
Experience with the sales process from discovery to close
Experience developing value propositions and delivering solutions
Excellent attention to detail, organisational skills and tenacity
Excellent oral and written communication skills
Multilingual is preferred, with preference to French, German or Spanish
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