Senior Service Asset & Configuration (SACM) Analyst

Overview

In this senior SACM role, you provide subject-matter expertise across Service Asset and Configuration Management to translate governance into day-to-day control. You will guide analysts, own complex operational activities, and improve asset and configuration data quality and compliance. Working with the SACM Lead, you’ll drive governance, audits, and data-led insights to optimise cost and service delivery. You’ll shape SACM processes, tooling, and integrations in a hybrid UK-based environment, contributing to CCSM governance and continuous improvement.

Responsibilities

• Coordinate end-to-end lifecycle management for hardware and software assets and oversee complex SACM activities
• Monitor CMDB data quality, completeness, and control compliance; drive corrective actions
• Support policy implementation, risk mitigation, audits, and evidence production
• Analyze inventory, usage, compliance and financial data to identify risk, cost optimisation, and service improvements
• Develop and embed SACM processes, controls, standards, and automation
• Serve as senior SME for SACM tooling and CMDB processes; support testing and integrations
• Provide data-led input to budgeting, forecasting, procurement, vendor discussions and technical decision-making
• Coach SACM Analysts, review outputs, and escalate strategic decisions to the SACM Lead

Key requirements

• At least three years’ experience in IT Asset Management, SACM, Configuration Management or a closely related discipline
• Strong understanding of asset lifecycles, CMDB governance, data quality controls and service management processes
• Experience with IT service management and asset tools such as ServiceNow, Remedy or Snow
• Ability to analyse complex data and produce operational, compliance and financial reporting
• Strong stakeholder management, communication and problem-solving skills; ability to challenge constructively
• Ability to work independently, prioritise competing demands, and guide junior colleagues
• Advanced Excel skills; Power BI knowledge is desirable
• Ability to obtain or maintain UK Government Security Clearance

• Stakeholder management
• Problem-solving
• Clear communication
• ServiceNow
• Remedy
• Snow

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