Commercial Relationship Manager

Overview

As a Commercial Relationship Manager, you will grow and manage a portfolio of Commercial Banking clients, delivering tailored banking solutions and prudent credit management. You’ll work with cross-functional teams to support customer ambitions while balancing risk and reward. The role centers on building trusted relationships, expanding new-to-bank business, and sustaining portfolio performance in a regulatory environment. This is an opportunity to shape local business banking and community impact at Metro Bank.

Pay / Benefits

• generous holiday allowance
• pension
• healthcare
• life assurance
• colleague benefits
• competitive salary and discretionary annual bonus

Responsibilities

• Build and grow a portfolio of Commercial Banking customers through long-term relationships
• Develop deep understanding of customers’ businesses to provide tailored banking solutions
• Act as trusted adviser for lending, deposits, treasury and wider banking needs
• Drive portfolio growth through proactive relationship management and business development
• Attract new-to-bank customers and network with introducers and local business communities
• Complete credit applications, annual reviews and lending assessments
• Analyse financial information and monitor customer performance to manage credit risk
• Collaborate with specialist teams to deliver outstanding customer outcomes

Key requirements

• Proven experience managing and growing customer relationships within Commercial Banking or Business Banking
• Strong track record of delivering commercial, customer and risk outcomes
• Experience analysing financial information and supporting lending decisions
• Knowledge of commercial lending, credit risk assessment and portfolio management
• Strong business development and networking skills to identify opportunities and drive growth
• Excellent communication and relationship-building skills with stakeholders
• Ability to influence, challenge constructively and manage competing priorities
• Strong commercial judgement, accountability and a customer-focused approach in a regulated environment

• Relationship-building
• Commercial judgement
• Communication
• Credit risk assessment
• Portfolio management
• Financial analysis

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