Local Business Manager - Glasgow Argyle Street

Overview

In this role, you will be the local face of Nationwide’s Business Banking, building trusted relationships with Glasgow-based business customers and community networks. You will own the end-to-end customer journey from onboarding to servicing, identifying opportunities and guiding lending within delegated authority after training. You will support branch colleagues and connect customers with specialist teams to meet needs while maintaining risk and compliance. This is a mission-driven opportunity to help local businesses thrive through customer-focused, responsible banking.

Pay / Benefits

• 25 days holiday (pro rata)
• Private medical insurance
• Competitive pension
• Annual performance-related bonus
• Training and development
• Life assurance

Responsibilities

• Onboard and service business customers, owning the customer journey to deliver good outcomes
• Deepen relationships with business customers, introducers and community networks
• Identify and progress new business opportunities and referrals to appropriate teams
• Discuss finance where helpful and develop lending knowledge to make decisions within delegated authority
• Participate in training to build Business Banking expertise and confidence in lending
• Connect customers with specialist support for needs beyond authority and ensure proper follow-up
• Help branch colleagues improve their Business Banking knowledge and confidence to spot opportunities
• Maintain accuracy, manage risk, and comply with conduct and regulatory requirements

Key requirements

• Experience delivering excellent customer outcomes in a customer-focused, regulated environment
• Proven ability to build trusted relationships and understand customer needs
• Excellent communication and influencing skills for a wide range of customers and colleagues
• Skilled in identifying customer needs and linking to appropriate products or support
• Good judgement and decision-making with balanced risk management
• Experience managing multiple priorities and follow-up in a fast-paced setting
• Track record of accurate, compliant work within regulatory and risk frameworks
• Willingness to learn and develop Business Banking knowledge

• strong communication
• relationship-building
• influencing
• Regulatory compliance knowledge
• Risk management understanding
• Lending processes

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