Visitor Attractions Commercial Operations Manager

Overview

In this role you will lead the commercial performance of Manchester City’s Visitor Attractions, shaping secondary-spend activities across souvenir photography, guidebooks and vending. You’ll partner with Hotel, F&B, Conferences & Events, Product, Sales and Marketing to create seamless, bookable customer journeys and drive revenue while delivering an outstanding visitor experience. You’ll oversee the souvenir photography operation, supplier relationships and sales initiatives, turning insights into measurable commercial outcomes. This is a cross-functional, impact-driven role within the Medlock Square destination.

Pay / Benefits

• 26 days’ annual leave + birthday day off
• private healthcare and dental cover
• annual discretionary bonus
• Health Cash Plan
• pension and life assurance
• free on-site parking

Responsibilities

• Own secondary-spend performance across souvenir photography, guidebooks and vending
• Develop practical plans against targets and monitor sales, conversion and spend per visitor
• Use customer and operational insight to identify opportunities to improve commercial return
• Act as commercial link between Visitor Attractions and other teams (Hotel, F&B, Conferences and Events, Product, Sales, Marketing) across Medlock Square
• Coordinate cross-selling, referrals and bundled propositions to create bookable journeys across channels
• Lead the souvenir photography operation and team, manage suppliers, support guidebook and sales initiatives
• Provide reporting, forecasting and commercial insight to inform decisions
• Balance revenue performance with high-quality service to shape visitor experience and future operations

Key requirements

• Experience in commercial operations, retail, visitor attractions or a customer-focused sales environment
• Experience leading and supporting a team to deliver sales and customer-service outcomes
• Direct experience of sales, upselling, customer conversion and secondary-spend activity
• Ability to contribute commercial insight to product development and improve customer propositions
• Experience managing budgets, P&L performance or commercial targets with numerical/sales data
• Clear communication, organisation and stakeholder-management skills and ability to coordinate cross-functional initiatives and external suppliers

• Clear communication
• Organisation
• Stakeholder-management
• Budgeting and P&L management
• Sales analytics and forecasting
• Reporting and data-driven insight

Full job description from WhatJobs. Apply for this role →