Global Payroll Operations Specialist (Uk and Ireland)

Overview

As a Payroll Specialist on Rippling’s Global Payroll Operations, you will own end-to-end UK and Ireland EOR payroll processes, ensuring accurate and timely delivery across both markets. You will navigate complex tax rules, payroll inputs, and post-payroll resolutions while partnering with internal teams and external agencies. The role blends UK and Irish payroll expertise with a continuous-improvement mindset to scale operations and improve customer experience. You will document processes and contribute to scalable knowledge bases, shaping Rippling’s global payroll product support.

Responsibilities

• Own key components of EOR payroll processing for the UK and Ireland, including inputs, approvals, corrections, off-cycle payments, statutory outputs, and post-payroll review
• Manage payroll calendars, cutoffs, stakeholder readiness, and timelines to ensure accurate, timely payroll delivery across both markets
• Resolve complex payroll and tax cases, including overpayments, final pay, redundancy pay, bonuses, reimbursements, tax codes/RPNs, student loans, statutory documents, deductions, pensions, and leave-related pay
• Create, review, and validate pay types, earnings, deductions, benefits, allowances, statutory payments, and leave payments with correct payroll and tax treatment
• Advise customers and internal teams on UK and Irish payroll requirements, including PAYE, National Insurance, PRSI, USC, statutory payments, pensions, taxable benefits, reimbursements, and auto-enrolment
• Liaise with HMRC, Irish Revenue, and other agencies while reconciling payroll outputs, filings, deductions, pension contributions, and tax/social security amounts
• Document SOPs, recurring issues, case-resolution steps, and knowledge articles to improve accuracy, consistency, customer education, and operational scalability

Key requirements

• Strong understanding of UK and Irish payroll and tax compliance, including PAYE, National Insurance, PRSI, USC, HMRC/Revenue processes, statutory documents, deductions, pensions, RPNs, filings, and year-end outputs
• 3+ years of experience in a client-facing payroll, payroll operations, or payroll tax role in the UK and/or Ireland; EOR payroll experience is a plus
• Proven experience supporting end-to-end payroll operations, including processing, corrections, audits, customer-facing payroll issues, notices, disputes, and HMRC/Revenue communications
• Working knowledge of payroll tax treatment across pay types, earnings, deductions, benefits, reimbursements, allowances, statutory payments, leave-related pay, pensions, and other payroll components, with awareness of jurisdiction-specific requirements
• Excellent communication, analytical, problem-solving, prioritization, and documentation skills, with the ability to manage case queues and explain complex payroll issues clearly
• Continuous-improvement mindset, strong attention to detail, and comfort working across operational systems, documentation tools, and case-management platforms; familiarity with Salesforce, JIRA, and Confluence is a plus

• Excellent communication
• Analytical and problem-solving
• Customer-service judgment
• UK and Irish payroll knowledge
• Tax compliance (PAYE, NI, PRSI, USC)
• HMRC/Revenue processes

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