As a Salesforce Business Analyst, you will drive the ongoing development and optimization of the Salesforce platform within the Digital and Technology team. You translate business needs into functional specifications and user stories, collaborate with Developers, Product Owners and stakeholders, and support testing and UAT. You analyse processes and identify efficiency gains through automation, contributing to reporting and data quality improvements. This role offers a chance to influence digital transformation and improve user experience across the business.
Responsibilities
Lead the gathering, analysis and documentation of requirements for Salesforce enhancements and projects
Translate business needs into functional specifications and user stories for engineering teams
Collaborate with Developers, Product Owners and stakeholders to deliver Salesforce solutions
Analyse existing processes and identify efficiency improvements via Salesforce automation and optimisation
Support Salesforce configuration changes, releases, testing and User Acceptance Testing (UAT)
Produce and maintain business requirements, process maps, workflows and solution documentation
Support user engagement, change management and adoption of new Salesforce features
Contribute to Salesforce reporting, dashboards and data quality improvements
Key requirements
Proven experience as a Business Analyst on Salesforce implementations, enhancements or transformation projects
Strong understanding of Salesforce functionality, including CRM processes, workflows, reporting and data structures
Experience gathering, documenting and prioritising business requirements
Knowledge of Salesforce best practice and platform capabilities
Experience supporting system testing and User Acceptance Testing (UAT)
Strong stakeholder management and communication skills
Excellent analytical and problem-solving abilities
Experience with Excel, reporting and data analysis
Knowledge of Power BI, Tableau or other business intelligence tools would be advantageous
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