Heat Network Manager

Overview

As Heat Network Manager, you will ensure regulatory compliance and robust governance for heat networks within Sanctuary’s Utilities function. You will lead liaison with Ofgem, oversee billing transparency and consumer protection, and drive decarbonisation and investment strategies. You will work with cross-functional teams to optimise processes, manage risks, and deliver reliable heat services for our customers. This role offers impact through shaping regulatory compliance, billing integrity, and sustainable energy initiatives across the organisation.

Pay / Benefits

• 25 days annual leave (rising to 30)
• Pension scheme with employer contributions
• Life Assurance
• Employee Advice Service
• Cycle to Work scheme
• Wellbeing support and tools

Responsibilities

• Lead registration and authorization of all heat networks with Ofgem
• Develop compliance frameworks, audit evidence, and regulatory submissions
• Act as key contact for Ofgem and the Energy Ombudsman
• Oversee heat billing accuracy, complaint handling, and service performance
• Escalation point for complex customer issues and vulnerability support
• Visit sites to liaise with Responsible persons and Customers when needed
• Ensure transparency and fairness in heat billing and tariff setting
• Identify efficiencies and cost-saving opportunities; manage 3rd party billing contracts
• Lead implementation of new regulatory and operational frameworks
• Support decarbonisation plans and future investment strategies
• Develop business cases and secure funding opportunities
• Provide reporting to senior stakeholders on compliance and risk
• Support development of a future Heat Networks team
• Drive continuous improvement and best practice across the organisation

Key requirements

• Extensive professional experience in utility infrastructure, housing energy systems, or technical contracts
• Proven track record delivering complex, multi-stakeholder projects
• Experience in utilities, energy management, or property services within a large organisation
• Experience working with suppliers, consultants, and contractors
• Strong background in project delivery and implementation
• Experience managing operational services or processes
• Understanding of the energy market
• Knowledge of heat network regulations, including metering and billing
• Strong stakeholder management and relationship-building skills
• Excellent written and verbal communication
• Analytical thinker with strong problem-solving ability
• Credible and confident advisor to senior stakeholders
• Organised and delivery-focused with ability to manage multiple priorities

• Stakeholder management
• Communication
• Problem-solving
• Knowledge of heat network regulations (metering and billing)
• Experience with Ofgem and Energy Ombudsman liaison
• Project management credentials or proven track record

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