Distribution Coordinator C&H Quickmix

Norwich Source: WhatJobs

See advert for pay

Overview

In this role you will coordinate daily RMX deliveries while supporting sales and customer service. You will work closely with logistics, production and customer service teams to maximise truck utilisation and ensure accurate orders and timely inquiries handling. The position combines operational delivery planning with proactive customer engagement to maintain high service levels. You will contribute to a collaborative, customer-focused culture and build product knowledge to support sales where appropriate.

Pay / Benefits

Bonus scheme
Enhanced holiday entitlement
Contributory pension scheme
Employee Assistance helpline
Employee Communities
Training and development opportunities

Responsibilities

Coordinate distribution and delivery of Readymix products to customers
Plan and schedule deliveries to maximise vehicle utilisation and efficiency
Process orders, delivery schedules and changes accurately
Serve as main contact for customers on scheduling, times and queries
Assist with pricing and quotes and support order conversion
Collaborate to convert enquiries into orders via inbound calls and emails
Maintain high customer service standards with professional telephone communication
Resolve delivery, scheduling or order issues promptly using problem-solving skills
Prioritise and manage multiple tasks in a fast-paced environment
Build relationships with drivers, internal teams and customers
Develop product and industry knowledge to support sales activity

Key requirements

Experience in distribution planning, logistics coordination, or order scheduling
Strong interpersonal and communication skills
Excellent problem-solving ability
Confidence in phone and email customer interactions
Good numeracy and analytical skills
Proactive attitude and willingness to learn
Ability to work collaboratively in a team