In this role, you lead Aggreko’s Technical Support Desk across Europe, ensuring timely, high-quality technical assistance for operations and sales. You’ll act as the SME on product compliance with EU/regulatory standards, drive sizing accuracy, and advance self-service and AI-enabled support. You’ll shape the support strategy, foster cross-functional collaboration, and promote sustainable, low-emission solutions. This is a high-impact, leadership-focused opportunity to scale technical support across multiple locations.
Pay / Benefits
Flexible home-based working
Strong leadership role shaping Europe-wide strategy
Exposure to AI-driven technologies
Competitive salary and bonus
Career progression opportunities
Ongoing training and global expertise access
Responsibilities
Oversee accurate and timely technical support delivery across the business
Triage, measure, and act on support needs to enable growth and revenue targets
Act as SME for product compliance aligning with EU and local regulations (F-Gas, PSSR, PED, MPD)
Support safe, compliant operations across product and accessory portfolio
Support optimisation tools to ensure correct solution sizing and build technical confidence
Introduce AI tools and self-service models to improve speed and accuracy of technical assistance
Develop technical knowledge across teams for product education, application development and issue resolution
Enhance customer satisfaction by addressing feedback and improving solution sizing, promoting low-emission technologies
Key requirements
Experienced technical leader with background in power, temperature control or industrial equipment solutions
Knowledgeable in EU compliance and regulatory frameworks (F-Gas, PED, PSSR)
Proven experience managing teams across multiple locations
Ability to lead through change while maintaining engagement and performance
Commercially aware with a track record of supporting sales and operational teams to hit targets
Data-driven with experience using digital tools and analytics to improve decisions and outcomes
Leadership
Change management
Cross-functional collaboration
Digital tools and analytics for decision-making
AI-enabled support tools and self-service platforms
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