Soft Services Manager

Bristol Source: WhatJobs

See advert for pay

Overview

In this role you will oversee the profitable and compliant operation of cleaning, security and peripheral services across the South-West region, ensuring high service standards and accurate financial forecasting. You will lead multi-site delivery, manage client relationships and contracts, and drive growth while maintaining budget discipline. A key focus is retention of major contracts and timely invoicing with strong cash collection. You will collaborate with cross-functional teams to meet contractual objectives and support business growth.

Pay / Benefits

Digital Learning via OCS Academy
Wagestream flexible pay
Hapi app retail perks and wellbeing resources
Professional growth opportunities
Award-winning employer reputation
Flexible working culture (40 hours)

Responsibilities

Deliver services across the designated area to meet contractual obligations and strategic division goals
Build and nurture customer partnerships, enabling cross-service collaboration
Communicate clearly with staff at all levels to align on business goals and value contributions
Support sales in preparing tenders and delivering area-specific sales presentations
Recruit, develop and, if needed, manage onsite operations managers to meet requirements
Ensure compliance with OCS policies and industry regulations, emphasizing ISO quality systems and health & safety
Actively participate in retaining major contracts approaching re-tendering
Coordinate with other Facilities Managers to enhance staff motivation and retention
Maintain P&L accountability for the area and manage within budget to maximize revenue and gross margin
Liaise with internal and external bodies to ensure regulatory compliance and operational excellence

Key requirements

Knowledge of soft services and delivery experience is essential
Experience managing a multi-site, service-based, national, low-margin business
Right to work in the UK
Self-motivated and results-oriented with strong interpersonal skills
Highly organized with ability to prioritize and delegate
Ability to mentor and develop subordinates
Committed to personal development and career progression
Proven management experience with full P&L accountability
Hands-on operational experience and track record in client relationship management
Experience in growing businesses with P&L accountability
Proven ability to motivate, develop and retain a dispersed workforce
Evidence of growing the business under P&L responsibility