User Researcher

Overview

In this role you will lead user research to inform the design of digital products and services for government and private-sector clients. You will work within a multidisciplinary team to translate user needs into measurable outcomes, while collaborating closely with stakeholders to ensure inclusive, usable solutions. You’ll apply diverse research methods and communicate insights to drive data-informed decisions. This position offers meaningful impact through user-centred design and rigorous evaluation in a fast-moving, agile environment.

Pay / Benefits

• Competitive Salary
• Bonus Scheme
• Private Healthcare Insurance
• 25 Days Annual Leave + Bank Holidays
• Flexible Working
• Statutory & Contributory Pension

Responsibilities

• Develop and execute user research plans to generate actionable insights
• Apply a range of user research methodologies and map stakeholder groups
• Ensure ethical research practices and protect participant privacy; recruit diverse participants
• Collaborate with cross-functional teams to define hypotheses and shape products/services
• Lead and participate in remote and in-person usability testing across the agile lifecycle
• Analyze and synthesize research data; present concise insights to stakeholders
• Define metrics to evaluate impact and inform ongoing enhancements
• Produce artefacts such as personas, journey maps, and user stories to communicate needs
• Advocate for usability, accessibility, and inclusivity in products and services
• Co-design and deliver solutions with agile teams; align with user needs
• Support and coach teams in applying user research methods and synthesis techniques
• Foster internal culture and contribute to Solirius’ growth initiatives
• Desirable: awareness of Government Service Standard

Key requirements

• Demonstrable experience developing and executing user research plans
• Proficiency in multiple user research methodologies
• Stakeholder mapping and engagement experience
• Ethical research with a focus on privacy
• Inclusive participant recruitment approaches
• Collaboration with cross-functional teams to shape products/services
• Experience with remote and in-person usability testing in Agile
• Ability to analyze and synthesize findings and communicate insights clearly
• Ability to define metrics to evaluate product impact
• Experience with producing artefacts (personas, journey maps, user stories) and working with Agile teams

• Excellent verbal and written communication
• Strong listening and facilitation skills
• Collaborative and consultative mindset
• Adaptable and proactive in fast-changing environments
• Ability to communicate complex concepts to stakeholders at all levels

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